Frequently Asked questions

General FAQ

General Frequently Asked Questions

We accept various forms of payment. To order via Check or Wire Transfer, simply add your aircraft to the cart, then navigate through the entire order process.

At the end, you will see a payment option for Wire Transfer. Once you have completed your order, we will reach out to you to you with the proper information necessary to complete the Wire Transfer.

We ship everywhere! Yes, we ship to all 50 states and many countries across the globe. If you are located in a country with difficult import restrictions, be sure to CONTACT US for more information before ordering.

PRISM accessories are generally shipped by the following business day depending on product availability. PRISM aircraft typically ship roughly 30 days after your payment is received.

PRISM Aircraft FAQ

Interested in PRISM but have questions? Let's see if this helps:

Every PRISM aircraft includes the following: 

• PRISM Aircraft, ready to fly

• EchoSky Mobile Controller + Charger

• 1 Quick Release Battery Tray Receptacle and 2 Battery Trays

• SKB Travel Case With Custom Foam

PRISM does not ship with batteries, however they may be added with your order once your aircraft is ready to ship. 

Please check out our PRISM Quadcopter Flight Time Calculator or our PRISM Coaxial Flight Time Calculator to view flight times based on payload weights and battery configurations!

While the RF environment can significantly impact the control/video range, in ideal conditions with RF line of sight you can expect to see around 3 miles. With the optional RFD900 control link, that distance increases beyond 20 miles with a perfect RF environment.

The max payload weight of the PRISM Quadcopter is 5 lbs. The max payload weight of the PRISM Coaxial is 25 lbs. For more information please see our Quadcopter Flight Time Calculator and our Coaxial Flight Time Calculator.

Coming Soon!

Once you have the aircraft and batteries, you have everything necessary for PRISM to take to the skies. At this point, you will want to consider where and how you will mount your payload to the 12mm mounting rails.

If you have prior experience with any drone with a propeller size of 8" or larger, you should be able to pilot PRISM without issue. If you do not have any previous experience, we do not recommend you purchase this aircraft! 

PRISM is capable of semi-autonomous and fully autonomous flight, but we HIGHLY recommend that a trained operator is always behind the sticks. 

If you intend to use PRISM for any purpose other than recreational flying in the USA, YES, any pilot that operates PRISM must have a FAA Part 107 Remote Certificate unless specifically under the supervision of a Part 107 registered pilot.

If you are in a foreign country, please be sure to check with your local state and country laws before operating an unmanned aircraft of any kind.

Having flown DJI aircraft for close to a decade, we are very aware at just how simple their products are to fly. With PRISM, we have pushed hard to make the aircraft as simple and straightforward as possible to operate. If you have prior industrial drone experience, you should not have any issues with operating PRISM. 

Have additional Questions?

Please use the CONTACT US page to reach out with any additional inquiries!